Our Store Policies
The primary goal of Jolica Jewels is to create original hand-made jewelry that allows you to express your individuality. We want to attract customers with the same ideas of quality, value and loyalty. Our store policies are detailed below - please have a look and contact us if you want to learn more!
Returns and Shipping
Our Return Policy
Everything You Need to Know
You may return your creation to the Jolica Jewels e-boutique distribution center within 30 days following delivery, for exchange or for refund to your credit card or PayPal account. You must return or exchange your Jolica creation in a new and unused state, in the same condition as sold, with all protective materials in place and tags and stickers attached to them. Jolica Jewels will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way. Custom orders, personalized and made-to-order creations cannot be returned to Jolica Jewels for exchange or refund.
Our Shipping Policy
How We Do It
All items are shipped USPS with insurance in a flat rate box. In stock orders will go out within three days. Custom orders may take up to six weeks, but can often be made much quicker. Please communicate with us before ordering custom jewelry. Thank you.